We have recently partnered with Bongo International to provide international shipping services. Click here for more info
All orders over $50.00 are sent signature required.
We use Fedex and USPS for shipping. With some orders, due to box size and weight, the price for shipping may be higher than quoted. If the cost is higher, we will notify you before shipping. In some cases, except express orders, due to package size or weight, we may use a different shipping method.
With some orders the shipping charge may come up as "Shipping will be calculated later". This is because the order is to heavy to get a quote off of the Fedex servers. We will call you with the shipping charges before we ship your order. We will also need to get your credit card info to apply the additional charge. We do not have access to credit card info on orders that are placed.
Orders are usually shipped within 1 to 2 days of placing the order. We do not ship on weekends. Shortages in inventory, incomplete address info, weather complications, holidays and other factors can affect delivery. For this reason, ground service delivery dates are not guaranteed. However, we will guarantee expedited shipping if your order is placed before our 11 a.m. deadline (holidays/weekends excepted).
If you choose USPS as your shipping method we cannot guarantee shipping times.
Broken / Incorrect / Missing Item Policy:
We ship alot of glass and pack everything the best we can to make sure it gets to you in one piece. Sometimes damage does occur.
If an item is received broken, incorrect or missing, you must submit a claim within 7 days of receiving your package(s).
All replacements for broken, incorrect or missing items are shipped via FedEx Ground only to all states except Alaska, Hawaii and Canada. Breakage claims for Alaska, Hawaii and Canada will only receive a credit, not replacements, for the damaged products. Incorrect item claims for Alaska, Hawaii and Canada are shipped using the USPS.
We do not send replacements for broken items or incorrect items using any expedited service.
If we send you an incorrect item, we will arrange to have it picked up at no cost to the customer. Once we receive the item, we will then ship the correct item.
Delivery times
Shipping is in business days. A business day does not include Saturdays, Sundays, or holidays.
Example: We ship a package on Monday that takes 2 business days to arrive. You do not count the day we ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.
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