| Return/Refund Policy
As a wholesaler we do not have a liberal return policy. All sales are final. We will refund or replace defective or damaged merchandise at our discretion if you notify us within 1 week of receiving your order. Shipping charges are non refundable.
Broken / Incorrect / Missing Item Policy:
We ship alot of glass and pack everything the best we can to make sure it gets to you in one piece. Sometimes damage does occur.
If an item is received broken, incorrect or missing, you must submit a claim within 7 days of receiving your package(s).
All replacements for broken, incorrect or missing items are shipped via FedEx Ground only to all states except Alaska and Hawaii. Breakage claims for Alaska and Hawaii will only receive a credit, not replacements, for the damaged products. Incorrect item claims for Alaska and Hawaii are shipped using the USPS.
We do not send replacements for broken items or incorrect items using any expedited service.
If we send you an incorrect item, we will arrange to have it picked up at no cost to the customer. Once we receive the item, we will then ship the correct item. |
